Last updated: June 4, 2026
In these general terms and conditions, the following terms shall have the meanings set out below:
Cooling-off period: the period within which the consumer can exercise his right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
Day: calendar day.
Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation and unaltered reproduction of the stored information (such as email).
Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance, being VALAER.
Distance contract: a contract concluded under an organized system for distance selling of products and/or services operated by the entrepreneur, whereby up to and including the conclusion of the contract, exclusive use is made of one or more techniques for distance communication.
Technique for distance communication: means that can be used for concluding a contract, without the consumer and entrepreneur being simultaneously present in the same room.
Business information: This website is operated by GL ADVISORY CO., LIMITED, a company registered in Hong Kong.
Business Registration Number (CR): 75049358
Registered address: Unit LAT 1512, 15/F, Lucky Centre, No.165-171 Wan Chai Road, Wan Chai, Hong Kong
Customer service email address: support@valaertech.com
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur's premises and that they will be sent to the consumer as soon as possible and free of charge upon request.
If the distance contract is concluded electronically, in derogation of the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium.
Situations or ambiguities not covered in these general terms and conditions shall be assessed "in the spirit" of these general terms and conditions.
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and amend the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images and specifications in the offer are indicative. The entrepreneur cannot guarantee that the colours displayed exactly match the real colours of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This relates in particular to:
The price (excluding customs clearance and import VAT; these costs and risks are for the customer's account).
Any shipping costs.
The manner in which the contract will be concluded.
Whether or not the right of withdrawal applies.
The method of payment, delivery and execution of the contract.
The contract is concluded at the moment the consumer accepts the offer and fulfils the conditions set out therein (successfully placing and paying for the order).
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer may dissolve the contract.
The entrepreneur takes appropriate technical and organisational measures to secure the electronic transfer of data and ensures a secure web environment, in particular for electronic payments.
When purchasing products, the consumer has the possibility to dissolve the contract without giving reasons within 14 days. This period commences on the day after the consumer (or someone designated by the consumer) receives the product.
During the cooling-off period, the consumer shall handle the product and packaging with care. He shall only unpack or use the product to the extent necessary to assess whether he wishes to keep the product.
If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur in writing (by email) within 14 days of receiving the product. Subsequently, the consumer must return the product within 14 days of notification, including a valid Track & Trace proof.
If the consumer has not notified the entrepreneur that he wishes to exercise his right of withdrawal, or has not returned the product to the entrepreneur after the aforementioned periods have expired, the purchase is final.
The costs of returning the products are borne entirely by the consumer.
The entrepreneur will refund the amount due as soon as possible, but no later than 14 days after withdrawal, using the same payment method, provided that the entrepreneur has already received the product or proof of complete return has been submitted.
The entrepreneur may exclude the consumer's right of withdrawal for specific products, provided this is clearly stated in the offer:
Products created by the entrepreneur according to the consumer's specifications (custom-made).
Products that quickly spoil or become outdated.
Sealed products that, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken after delivery (such as opened fragrance oils or used wearables).
Opened audio or video recordings or computer software.
Newspapers, magazines or periodicals.
During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
Because delivery takes place outside the EU (shipment from Hong Kong or a non-EU warehouse), the consumer is himself responsible for local import VAT and any customs duties or clearance fees.
All prices on the website are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors, and the entrepreneur is not obliged to deliver the product at the incorrect price.
The entrepreneur warrants that the products and/or services comply with the contract, the specifications stated in the offer, and the reasonable requirements of usability and/or soundness.
Any additional warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims the consumer may assert against the entrepreneur under the contract.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The products must be returned in the original packaging.
The entrepreneur will exercise the utmost care in receiving and executing orders for products.
The place of delivery is the address the consumer has made known to the company.
Accepted orders will be executed promptly but no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be executed (or only partially), the consumer will be notified of this and has the right to dissolve the contract without cost.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative, unless expressly agreed otherwise.
The consumer may cancel a contract entered into for an indefinite period, which provides for the regular delivery of products, at any time subject to a notice period of no more than one month.
A contract entered into for a fixed period automatically ends after the expiry of the period and cannot be tacitly renewed without the consumer's express consent.
Unless otherwise specified, the amounts payable by the consumer must be paid immediately when placing the order on the website.
The consumer is obliged to report any inaccuracies in provided or stated payment details to the entrepreneur without delay.
Complaints about the performance of the contract or defects in the product must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects, via support@valaertech.com.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with an indication of when the consumer can expect a more detailed answer.
Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by the law of Hong Kong (Hong Kong Law), even if the consumer resides in the EU or any other foreign country.
In accordance with the amendments to the EU VAT Directive regarding the Central Electronic System for Payment Information (CESOP), payment data of cross-border transactions may be legally recorded by payment service providers (such as Stripe, PayPal or credit card companies) and reported to tax authorities for fraud prevention and VAT compliance purposes.
For questions, comments or complaints about these general terms and conditions, please contact: VALAER Customer Service 📧 support@valaertech.com
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