Refund Policy

VALAER Return, Refund and Warranty Policy

At VALAER, we want you to be completely satisfied with your purchase. This policy applies exclusively to products listed on this website. VALAER sells and ships products solely to end users. Only products purchased directly through this official website are eligible for returns and refunds under this policy. Products purchased from other resellers or platforms are subject to their respective return and refund policies.

1. Return and Exchange Policy

1.1 30-Day Return Period

If you are not satisfied with your order for any reason, you may request a return within 30 days of receiving the product.

1.2 Return Conditions

To be eligible for a return, the product must meet the following conditions:

It is unused and in the same condition in which it was received.

It is in its complete original packaging.

It includes all original accessories, parts and manuals.

It is accompanied by valid proof of purchase, such as an order number or invoice.

Note: If the product shows signs of use beyond what is necessary for reasonable inspection, such as visible wear, scratches or removed protective film, we reserve the right to refuse the return or issue a partial refund. Any reduction in value will be assessed by VALAER based on the condition of the returned product.

1.3 Items Excluded from Return

For hygiene and safety reasons, the following items cannot be returned:

Opened or used fragrance oils. Fragrance oils are considered personal care products and cannot be returned after opening.

Opened aroma diffusers that have already been used.

Custom-made or special-order products.

Sale, clearance or promotional items.

Gift cards.

1.4 Exchanges

If you wish to exchange a product, the fastest method is to return the unused product through the standard return procedure. Once your return request has been approved, you may place a new order for the desired product.

1.5 Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery. If your product is damaged during shipping, defective, incorrect or incomplete, contact us within 48 hours of delivery. Depending on the circumstances, we will provide an appropriate solution, such as a replacement, repair or refund.

1.6 How to Start a Return

Submit a request: Email your order number and reason for the return to support@valaertech.com.

If you do not know your order number, provide the email address used to place the order, your full name and the complete delivery address so that we can locate your order.

Wait for approval: Once your return request has been approved, we will send you the applicable return instructions. Products returned without prior authorization will not be accepted.

1.7 How to Pack Your Return

Place the product in its original packaging and then place it inside a sturdy shipping box. Use foam, bubble wrap or other suitable protective material to fill empty spaces and prevent damage during transit. Damage caused by inadequate return packaging will not be compensated.

1.8 Obtaining the Return Address

Always contact our customer service team before returning a product to obtain the correct local return warehouse address.

Do not send the product directly to the address shown on the original shipping label, as doing so may result in a failed or lost return.

Our standard backup return address, which should only be used when no local return address is available and after receiving authorization, is:

3929 E Guasti RD Unit E, Ontario, CA 91761, USA

Returns sent without prior authorization are not eligible for a refund.

1.9 Return Shipping Costs

We generally do not provide prepaid return labels unless special circumstances apply, such as a confirmed manufacturing defect.

If you return a product for personal reasons, such as changing your mind, you are responsible for the return shipping costs.

2. Refund Policy

2.1 Refund Processing Time

Once we receive and inspect your returned product, we will notify you of the refund decision.

If approved, the refund will be issued to your original payment method. Refunds cannot be transferred to a different card, bank account or payment method.

Our internal refund processing time is generally 5–10 business days. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@valaertech.com.

2.2 Partial Refunds and Deductions

A full refund means that you receive the refundable purchase amount for your order. We reserve the right to make reasonable deductions in the following circumstances:

Reduction in value: If the returned product is damaged, soiled, worn or missing accessories, parts or packaging, the corresponding reduction in value may be deducted from the refund.

Shipping and handling fees: Original shipping charges are non-refundable. Handling fees may also apply to returns that are not caused by a product defect.

Costs caused by customer error: If a return results from an incorrect delivery address, refusal of delivery, failure to collect the parcel on time or another customer-related error, the relevant shipping and processing costs will be borne by the customer.

2.3 Order Cancellation

You may request cancellation of a paid order before it has been packed and prepared for shipment. If the order is eligible for cancellation, the applicable refund will be initiated promptly.

Once an order has been packed or shipped, it can no longer be cancelled and must be handled through the standard return procedure.

2.4 Damaged Packages or Orders Marked “Delivered” but Not Received

Packages may sometimes be left at your door, in a safe place or with a neighbor. We recommend checking the surrounding area, asking your neighbors and contacting the carrier using your tracking number.

If the package is physically damaged or lost due to carrier handling:

Before signing for delivery: If possible, report the issue directly to the carrier and follow its claims procedure.

After accepting delivery: Take clear photos of the packaging and damaged product, and file a claim with the local carrier. Then contact our customer service team with your order number, a description of the issue and supporting photos.

We will assist with the carrier investigation and provide the appropriate solution based on the investigation results and the carrier’s compensation policy.

3. Warranty Policy

3.1 Warranty Period

All original components of new products are covered by a one-year warranty from the date of delivery.

Warranty claims must be submitted directly to VALAER with valid proof of purchase. If the damage or defect is confirmed to have resulted from a manufacturing defect rather than misuse or external factors, we will arrange an appropriate repair, replacement or refund.

3.2 Warranty Exclusions

The warranty does not cover:

Damage caused by improper, negligent or incorrect use, incorrect operation, unauthorized disassembly or modification.

Damage caused by maintenance or use that does not comply with the product instructions, including insufficient care, water damage or impact damage.

Normal wear, deterioration or aging resulting from everyday use.

Battery wear: Rechargeable batteries are consumable components, and their capacity and performance naturally decrease over time. Battery degradation resulting from normal use is not covered by the standard warranty.

Damage or defects caused by accidents, misuse or other external factors.

For questions concerning returns, refunds, warranties or your order, please contact:

VALAER Customer Service
Email: support@valaertech.com